Resume

Experience

NGL Marketing Coordinator

Targa Resources

Naperville, IL

Schedule NGL (Natural Gas & Liquids) truck liftings with customers to optimize refinery operations and maintain profit margins.
Maintain communication with NGL terminals, customers, and carriers to ensure timely deliveries.
Monitor and reconcile inventory to ensure consistent propane movement across terminals.
Respond promptly to customer requests for product dispatch via truck and rail.
Prepare and update records of customer deliveries and contract performance.
Support Marketing Analyst with customer lifting data for managing profits, losses, and inventory risk.
Assist marketing staff with customer relations, sales, and service initiatives.
Travel to gas plants, refineries, and customer facilities to foster strong relationships.

Marketing Assistant

Fox Valley Family YMCA

Plano, IL

Generate weekly social media content for Facebook and Instagram to boost brand awareness.
Create and schedule posts using Canva and Meta Business Suite.
Design informational flyers to promote programs and increase athletic participation.
Collaborate with departments to effectively promote upcoming events.
Use Monday for project management and real-time organizational communication.

Technical Consumer Care Coordinator

Zurn Elkay Water Solutions

Downers Grove, IL

Served as the primary representative for Spanish interpretation, enhancing the customer experience.
Handled approximately 50 inbound calls daily, focusing on first-call resolution to reduce wait times.
Maintained strong communication with customers (B2B) and sales reps (B2C) regarding product availability, order status, pricing, and shipping using Oracle and Salesforce.
Identified trends in product complaints and suggestions, relaying them to the Engineering team to improve product experiences and increase sales.
Updated the team’s SharePoint webpage, adjusting the roster and employee information.
Managed multiple projects while responding to consumer inquiries in the ratings and reviews inbox.
Collaborated with cross-functional teams to gather information from Engineering, Sales, and Marketing for customer communication.
Utilized up-sell and cross-sell techniques to provide product and service alternatives.
Adapted quickly to changing priorities influenced by management and environmental factors.

Waubonsee Community College

A.A Business

Sugar Grove, IL

The University of Iowa

B.B.A Marketing

Iowa City, IA

Entrepreneurial Mindset

Strong Communication

Teamwork & Collaboration

Digital Strategy

English (Native)

Spanish (Native)